Refund and Returns Policy

RETURN AND EXCHANGE POLICY

Last Updated: 6/11/2024

Thank you for shopping at https://flowerfollowers.co.za/

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.


INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://flowerfollowers.co.za/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: Custom designs, gift vouchers and sale items are non-refundable.

You are always required to ship back the items by following the shipping instruction:

Customers are responsible for return shipping costs.


REFUND POLICY

In order to be eligible for a refund, you have to return the goods within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must have the receipt or proof of purchase

Aside from these conditions there are items that can be returned but are not refundable as stated in the following:

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to customers BANK ACCOUNT and the following information are needed to be provided:

Full name and IBAN number

EXCHANGE POLICY

Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed.

In order to be eligible for exchanges make sure that these following conditions are met:

  • Product must be returned in its original packaging
  • Product wasn’t used or damaged
  • Product must have the receipt or proof of purchase

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.

You will need to select an item with equal or higher value than the item you are exchanging. If you select an item with a higher value compared to the item you are exchanging, we will ask you to pay the price difference..

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: info@flowerfollowers.co.za

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.

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